At We Live Cozy, we want every customer to feel confident in their purchase. Please review our return and exchange policy below before completing your order.
7-Day Free Trial — Refund or Exchange
Eligible in-stock items may be returned within 7 days of delivery or pickup for a:
Items must be in like-new condition with no signs of use.
Days 7–14 — One-Time Store Credit Exchange
From day 7 through day 14, customers may:
Refunds are not available during this period.
Days 14–30 — 20% Restocking Fee
From day 14 through day 30, eligible returns will be accepted with:
Refunds are not issued during this period.
After 30 Days — All Sales Final
No returns, exchanges, or credits will be accepted after 30 days.
The following items are final sale and not included in our return or exchange timeframes:
Custom or Special Orders
Any item ordered specifically for the customer—such as custom fabrics, colors, sizes, or configurations—is final sale.
No cancellations, refunds, or exchanges once the order is placed.
Clearance, Floor Models & AS-IS Merchandise
Discounted and AS-IS items are final sale without exceptions.
Used or Damaged Items
Items showing wear, stains, damage, odors, or pet hair are not eligible for return.
Additional Information